Ugu's stance on Illegal Water Connections

The municipality is set to take a tough stance against residents who are found to be having illegal water connections within their properties.

This comes after a unanimously taken resolution by the municipal council in the adoption of the Illegal Connections Policy. The municipality has discovered that our water infrastructure network is being exposed to a wide range of illegal connections which impacts significantly on the municipality's ability to collect revenue and the adequate supply of water.
The policy is meant to enforce punitive measures to those found to have connected water illegally thereby ensuring the reduction of non-revenue water.

Visitors Online: 9

TEL: 039 688 5830 / 0800 092 837


  • Hibberdene: ~ Hibberdene Library next to the Police Station
  • Phumula and Umzumbe Urban area: ~ Phumula Supermarket
  • Southport and Anerley:~ Southport Total Garage
  • Umtentweni and Seapark: ~ Umtentweni Caltex Garage
  • Marburg: ~ Ugu Marburg Workshop
  • Murchison: ~ Murchison Hospital (For Hospital use)
  • Shelly Beach: ~ Eskom
  • Uvongo: ~ Next to Uvongo Library
  • Margate: ~ Hibiscus Mall
  • Ramsgate: ~ Next Ramsgate Court
The Municipality is awaiting more static tanks which will cater for Bhobhoyi, Gamalakhe and Port Shepstone and Albersville amongst other areas still to be identified. All old age homes are being directly supplied by water tankers. Communities will be kept updated as more tanks are put up.

Blow The Whistle Online

 2015/16 Annual Budget
Technical Adjustments Budget 2014/2015
2013/14 Ugu Annual Report

Ugu warns against water from unknown sources

While the municipality continues its efforts to resolve the current drought crisis and the salty water dilemma, it wishes to warn consumers to take precaution when consuming water from unknown sources of supply to Ugu District Municipality. more...


Salty water as drought intensifies

The Bhobhoyi Dam which supplies water to most areas under the Hibiscus Coast urban and rural strip has subsequently dropped to its lowest level ever due to the ongoing drought, causing most areas around Porshepstone to experience constrained water supply over the weekend. ... more...


Municipality to Continue with the Supply of Water

This serves to dispel the widely spread misconceptions which seeks to suggest that the municipality is intending close the water supply to our communities as a result of salt content found on our water. .. more...


 Opinion Poll

Should Ugu increase its tariffs for 2014/2015 financial year?



Ugu District Municipality is committed to customer service and to communicate important information to our customers.

All Municipal customers are hereby requested to update their customer details with the municipality to enable us to contact you when required. Updated postal addresses, e-mail address and contact numbers are of special importance for communication purposes.

Updated information will ensure that all our customers receive monthly statements and any municipal notices timeously.

Customer details can be updated by completing the relevant form at the following offices:
  • 28 Connor Street, Port Shepstone
  • 27 Bazley Street, Port Shepstone
  • 98 Marine Drive, Oslo Beach
  • Preston Rd, Park Rynie
  • Lot 186, Musgrave Road, Harding
  Download:Customer Information Verification Form

Completed forms may be faxed to (039) 688 3453 or emailed to

Previous Press Releases

 Municipalities unite to eradicate fraud and corruption
 Visits to begin for IDP and Budget Roadshows
 Railway bridge pipe leak fixed...
 Men walk a mile in her shoes
 Ugu District's business entity successfully launched
 Calls for civil and business sector participation
 Disaster Management Centre sod turning a success
 Amakhosi to serve in Municipal Councils
 Ugu drivers excel in driving competition
 Watertight plans for 2013 festive season
 Leadership visits communities on service delivery

Council Meetings 2015


 Physical Address: 28 Connor Street, Port Shepstone, 4240
 Postal Address: PO Box 33 Port Shepstone 4240

 Telephone: 039 688 5700  Call Centre: 039 688 5830/36  Toll Free Number: 08000 92837  Fax: +27 39 682 4820        Email:


Contact Us GENERAL:
Tel: 039 688 5700 | Fax: 039 682 4820 |
Call Centre: 039 688 5830/36 | Toll Free: 0800 092 837 | SMS: 92837 |
Toll Free: 0801 111 660 | Fax: 086 5222 816 |
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